We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. We were verbally told to be at the lobby for a 4:30 pickup. Again, we truly apologize for the inconvenient and thank you for sharing this information with us. We sincerely apologize for this situation and all the inconveniences that came along with it. Contact page of BD doesnt work, more than 10 emails sent. It is always a pleasure to assist you and we remain at your disposal. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. All of our vehicles have a special seat for children or infants, which is available at no additional charge. Our pickups arrived at the resort on time. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Estimado pasajero, Shop online and collect your shopping at the airport . Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. We received an email with our pick up time for our departure. Dear guest, BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. Atencin a pasajeros / Customer service for passengers. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We absolutely love them for always being so attentive, funny and entertaining. We have used BD the last 3 years. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Not sure? For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! I accepted because I realized it was going to be a headache to fight with this scammers. Contact page of BD doesnt work, more than 10 emails sent. Contact page of BD doesnt work, more than 10 emails sent. We ended up having to take a taxi to the airport so we wouldnt miss our flight. Again, we appreciate your valuable feedback which help us to improve. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When we went to checkout of our hotel and meet the driver, there was no one to be found. Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. We were not happy. Fish therapy, zip bike and more more more are extra paid!! Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. Thank you very much for contacting us. Transfers back to the airport were another issue. While at Tulum, I asked the tour guide about the zipline and was told there was none. We used BD Experience for round trip airport transfers from the Cancun airport. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. Cancun, Quintana Roo, Mexico. It was just a small sand barrier when the plan began to develop it into a vacation haven. . My trip was booked AND payed 2 times due to a failure of the system. Do you have an email to contact BD Experience Cancun? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. We have a fleet of modern vehicles for passenger transfers. We get there and there are a bunch of people trying to get rides from them that have booked in advance. Dear Mr. Williford Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. Helicopter Tours 0. . BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. 15 tht of july , of course no reaction of this corrupt organisation ! BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. 10. . Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Again, we appreciate your valuable feedback which help us to improve. Best Day Travel Customer Service Department That is in stormy, windy, cold weather. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! No reaction of BD. Office address: Av. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. What time will pick up be. And reserved a private car through them. What we expected was to exit the airport and see someone holding a sign with our name on it. I do not recommend this Tulum Xel ha package. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Max. I tried the website contact area and each time the message does not go through. My husbands like I should tip him. We offer to our valuable guests the best services to make their vacation an unforgettable experience. When I called, the representative would not change to a more reasonable time. How long typically is the wait for a private van at the Cancun Airport? Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Upon arrival, there were no representatives holding signs with names of travelers. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " We called the company at 10:35 to see where the driver was. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. I tried to submit a comment online, but it would not go through. 10. Bonampak Mza 2. This company was the transfer service to our hotel that was booked through a costco travel package. Itinerary. By BD Experience. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. They said we missed it. Thanks! I tried chat but no one has responded since this morning. Not sure? We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Would rate 0 if possible. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. 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